Overview
Walton Lodge Vets are seeking a reliable and professional Receptionist to come and join our super team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.
Responsibilities
* Ensure all visitors are greeted professionally and courteously.
* Prioritise answering phone calls to address client enquiries promptly and professionally.
* Provide excellent customer service in a professional, sympathetic, and courteous manner.
* Record and follow up on enquiries efficiently.
* Add new client details into the system and update vaccine/contact information during visits or calls.
* Verify invoices for accuracy and make necessary adjustments.
* Secure follow-up appointments to complete treatment plans.
* Call to reschedule missed appointments.
* Promote our ever-popular Pet Health Club and pet insurance.
* Maintain a clean and tidy reception area.
* Adhere to all practice and reception policies for excellent client service.
Administrative duties
* Booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking.
* Attend reception meetings as needed, keep client records updated, and manage clinic emails.
* Complete daily paperwork, organize incoming and outgoing mail.
* Complete Pet Health Club applications and insurance paperwork.
* Perform other duties as required by the practice.
Join a team you are proud to be a part of
At Walton Lodge Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 6-branch small animal practice based in Hertfordshire, compromising 8 Veterinary Surgeons, 9 Registered Veterinary Nurses, and 12 Receptionists.
Your shift pattern
This is a part-time role working a variety of shifts across 30 hours per week, including inclusion in the 1:2 weekend rota.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
* Pension scheme
* Discounted staff pet care
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