Customer Delivery Driver - Stoke-On-Trent Superstore
Tesco, Stoke-On-Trent, England, United Kingdom
About the role
Availability Window:
Mon 18:00‑22:00
Wed 18:00‑22:00
Thu 18:00‑22:00
Fri 18:00‑22:00
Sat 18:00‑22:00
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week, with a flexible option for a minimum of 12 hours.
Customers are at the heart of everything we do.
As the face of Tesco on the road, we deliver from Lands’ End to John O’Groats. Our drivers meet and talk to customers in their homes every day. The role is about more than just driving; it’s about helping others and delivering great service with a smile.
It’s hands‑on, physical and full of variety. No two shifts are ever the same and customers look for help in many different ways. For most of the day you’ll feel like your own boss, delivering to customers with a team of managers and colleagues back at base ready to support you when needed.
Responsibilities
* I ensure the van and trays I use are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, picking up litter as I see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required, checking the van for roadworthiness.
* Talking to the customer about any changes to their order, including short‑code items and substitutions, offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were my own.
* Explaining to the customer that they will not be charged any more for their substitutions.
* Delivering during the customer’s time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 or more minutes late.
Required Skills & Qualifications
* Build relationships with colleagues to create team spirit.
* Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
* Act quickly to respond to the changing needs of customers and embrace change within the store.
* Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
* Share ideas with my Manager and other colleagues on how we can improve the store for customers.
* A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
* Access to free wellbeing services with a range of resources to support your mind, body, and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Benefits to suit you – choose what you use from discounts and shares to cycle to work schemes.
* Uniform provided and policies to support you for all of lifes moments, big and small.
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
* Click here to read more about the benefits we have available for our colleagues.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, alcohol, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
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