Overview
We are seeking a dedicated and experienced Reptile Shop Manager to oversee the daily operations of our retail establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As the Shop Manager, you will be responsible for managing staff, ensuring the shop runs smoothly, and maintaining high standards of service and organisation. You will have a huge passion for reptiles and reptile welfare.
Duties
* Supervise and manage a team of shop assistants, fostering a positive work environment.
* Oversee daily operations, including inventory management, stock replenishment, animal maintenance, animal health checks, and merchandising.
* Ensure excellent customer service is provided at all times, addressing any customer inquiries or complaints effectively.
* Implement sales strategies to meet shop targets and enhance customer satisfaction.
* Maintain administrative records, including sales reports, animal reports and employee schedules.
* Conduct regular training sessions for staff to improve product knowledge and service skills.
* Ensure compliance with health and safety regulations within the shop.
* Communicate effectively with suppliers to manage stock levels and deliveries.
* Feeding, cleaning and maintaining the reptiles within store and doing daily checks.
* Advising customers on the correct care, husbandry and set ups relating to the animals they are purchasing.
* Recreating and designing enclosures to meet the requirements of the animals and match them to how they live in the wild.
* Drive sales, community engagement and customer satisfaction.
Skills
* Proven experience in team management within a retail environment.
* Strong retail management skills with a focus on customer satisfaction.
* Excellent administrative abilities to maintain records and reports efficiently.
* Demonstrated leadership qualities to inspire and motivate staff.
* Proficient phone etiquette for effective communication with customers and suppliers.
* Exceptional time management skills to prioritise tasks effectively.
* Highly organised with attention to detail in all aspects of shop operations.
* Ability to supervise staff while fostering teamwork and collaboration.
* Strong communication skills, both verbal and written, to engage with customers and team members alike.
* Strong knowledge about reptiles.
If you are passionate about reptiles and animal husbandry and possess the necessary skills to lead a successful team, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person