Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor's to join a growing Income team in their Warrington Contact Centre.
Location: Lingley Mere Business Park, Great Sankey, Warrington
Contract: Ongoing temporary contract
Hourly Pay Rate: £14.21 per hour
Working Hours: 4 week rolling rota
Week 1: Monday - Friday 8am - 4pm.
Week 2: Mon - Fri 9-5
Week 3 Mon-Thu 12-8pm, then Fri 10-6
Week 4: Mon-Fri 10-6 + Sat 10-4 (rest day flexible during the week)
Start Date: 17/11/25
Training: Full training provided (fully paid)
Are You…
* A great communicator who thrives on helping others?
* Skilled at staying calm under pressure and solving problems?
* Looking for a role where you can grow, be supported, and make a real impact?
If so, this is your opportunity to join one of the UK’s most essential service providers!
Why United Utilities?
United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they’re committed to providing excellent service and building a team that reflects the diversity of the communities they serve.
At their stunning head office in Lingley Mere Business Park, you’ll enjoy:
* Free on-site parking
* Access to a modern gym
* On-site restaurant and coffee shop
* A welcoming, inclusive culture
What You’ll Be Doing:
As a Customer Service Advisor, you’ll be the voice of United Utilities—helping customers with their queries via phone, email, web chat, or post. You’ll:
* Deliver friendly, helpful service from start to finish
* Own customer issues and follow through on promises
* Use IT systems to log and resolve queries
* Work with empathy, speed, and accuracy
What You’ll Bring:
* Customer-first mindset - You love helping people and solving problems
* Great communication - You listen well and explain clearly
* Tech confidence - You’re comfortable using digital tools
* Resilience - You stay calm and focused, even under pressure
Your Journey with Us:
* Chat with Reed Talent Solutions - We’ll guide you through the process
* Onsite Interview - Show us your skills in a friendly session including competency-based questions
* Pre-employment Checks - We’ll help you get everything sorted in order to start in your new role
* Welcome Call - Meet your Team Leader and get ready for your first day
* Training & Support - Learn through the training programme with guidance and mentoring
If you're interested in finding out more, please apply with an up to date copy of your CV and a member of the team will be in touch!