We are currently looking for a highly motivated and customer-oriented individual to join our team as a Client Quotations Advisor. The successful person will be responsible for providing a professional and timely service to our prospective clients within the residential conveyancing department.
Full Time Hours: Monday - Friday 8:30am - 17:00pm based in our Cardiff City Centre office.
What you'll be responsible for:
* Taking inbound calls from potential clients who are seeking conveyancing quotes.
* Assisting clients in making informed decisions by providing accurate conveyancing quotes and service information.
* Actioning and responding to client email enquiries.
* Make outbound calls to clients with outstanding quotes and follow up on potential warm leads.
* Conduct data entry tasks accurately and efficiently.
* Occasionally cover the office reception desk during lunch breaks or staff absences.
* Maintain a high level of professionalism and phone / email etiquette when interacting with clients.
What we're looking for:
* Experience with sales conversion and objection handling.
* Excellent people and customer service skills.
* An understanding of the conveyancing process is preferred but not essential.
* Able to build a good rapport and relationship with clients over the telephone.
* Being proactive in contacting clients via emails and telephone.
* Self-motivator.
What you'll receive:
* Competitive Salary
* Annual Leave: Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.
* Annual Leave Purchase Scheme: Option to buy up to 3 extra days of leave annually to support your work-life balance.
* Gym Discounts: Access discounted memberships to help you stay active and healthy.
* Growth & Development: We’re invested in your career with opportunities for learning and advancement.
* Milestone Recognition: Celebrate your dedication with recognition and awards for key milestones.
* Events: Take part in various networking, corporate, and charity events throughout the year.
* Refer a Friend Scheme: Get rewarded for referring talented friends and connections to join the team.