Interviews for this role will be held on the 7th November 2025
As our Digital Learning & Training Coordinator, you will play a key role in the design, delivery, and management of learning and development programmes, with a particular focus on supporting reception and administrative staff working across healthcare and primary care settings.
Main duties of the job
You will oversee our Learning Management System (LMS) and be responsible for the creation, delivery, and maintenance of engaging digital learning content. You will also deliver training sessions, both online and face to face, covering essential skills and topics that strengthen front-line service delivery and patient care.
These courses will include (but are not limited to): Docman and workflow management, clinical coding, new to GP reception, dealing with difficult patients, confidentiality, chaperone responsibilities, customer service, data protection (GDPR), telephone skills, and communication and teamwork.
With a proactive approach and attention to detail, you will ensure all learners have a positive, professional, and seamless learning experience, contributing to the continuous improvement of our training offer and supporting the professional development of healthcare teams
About us
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Retaining their own identity and autonomy, general practitioner (GP) practices will work together and support community and hospital services, including the public and voluntary sector, to ensure healthcare is coordinated for the residents of the Rochdale borough.
Each of the four localities of HMR, which include Rochdale, Heywood, Middleton and the Pennines elected GPs to represent their locality and become directors on the Board.
The Board is supported by a management team who ensure the day to day functioning of the organisation.
In a time of change for health and social care and in order to meet the needs of the public, health, social and voluntary sector providers are coming together to provide more efficient, cost effective healthcare system and to encourage and engage the public in managing their own care wherever possible. In HMR this is via the Local Care Organisation. RHA represents primary care on the board of the LCO.
Job responsibilities
LMS Administration
Manage the day-to-day operation of the LMS, including course setup, portal configuration, content uploads, and user support.
Identify and resolve system issues or escalate as necessary.
Maintain an organised library of course materials, resources, and assessments.
Generate and analyse LMS reports to monitor learner progress, engagement, and compliance.
Course Design, Development & Delivery
Design, develop, and deliver engaging training content tailored to reception and admin staff, ensuring materials are accessible, practical, and aligned with NHS and primary care standards.
Develop and facilitate courses covering:
* Docman and workflow management
* Clinical coding (Read/SNOMED)
* New to GP reception / induction for new starters
* Dealing with difficult or aggressive patients
* Confidentiality and information governance
* Chaperone responsibilities
* Customer service and communication skills
* Telephone triage and appointment management
* Safeguarding awareness
* Equality, diversity, and inclusion
Deliver courses both virtually (via online platforms) and in person at training venues or on-site sessions.
Adapt delivery style to suit audience needs and ensure all sessions are engaging, interactive, and inclusive.
Collaborate with subject matter experts and trainers to ensure content accuracy and alignment with best practice.
Create visually appealing learning resources such as PowerPoints, videos, interactive PDFs, quizzes, and case studies.
Perform regular quality checks to ensure all digital materials are accurate, functional, and accessible.
Support the design and branding of presentations and course content in line with Academy guidelines.
Test new digital learning technologies, eLearning tools, and media formats to enhance learner engagement.
Provide technical and creative support with formatting and layout across Microsoft Office applications.
Virtual Producer Support
Provide technical assistance and coordination during live online training sessions.
Support trainers and participants with audio/visual setup, breakout rooms, polls, and Q&A management.
Ensure smooth facilitation and professional learner experience throughout virtual sessions.
Post-Course and Ongoing Learning Support
Manage post-course communications, feedback surveys, and follow-up learning activities.
Collaborate with trainers to review and update course content based on feedback and emerging needs.
Support marketing efforts by promoting training programmes and representing the organisation at expos or events.
Quality Assurance and Coordination
Act as a system expert for the LMS and digital learning platforms.
Ensure all courses and training activities meet statutory, regulatory, and contractual requirements.
Coordinate updates to the training matrix and maintain compliance records.
Review external training providers and materials to ensure alignment with internal quality standards.
Support organisational training needs analysis and development planning.
Administrative and Reporting Duties
Manage course enrolment, attendance tracking, and certification through the LMS.
Maintain accurate records of training completion and learner data.
Produce reports and management information to support the Learning and Development function.
Person Specification
* GCSEs (or equivalent) in Maths and English.
* Evidence of continuing professional development (CPD).
* Willingness to undertake training on the LMS and develop confidence in using digital learning tools.
* Experience designing, developing, and delivering training content, both online and face to face.
* Previous administration experience in a busy or customer-focused environment.
* Ability to manage multiple priorities, maintain accurate records, and meet deadlines.
* Strong IT literacy, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
* Excellent written and verbal communication skills.
* Understanding of reception/admin processes, including Docman, clinical coding, confidentiality, dealing with difficult patients, and chaperone responsibilities.
* Strong organisational skills, attention to detail, and ability to work independently or collaboratively.
* Qualification in Education and Training, Learning and Development, or a related area (e.g., Level 3 AET or equivalent).
* Experience in primary care, NHS, or healthcare education settings.
* Experience creating learning materials or presentations for staff development.
* Experience coordinating CPD or staff development activities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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