This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans. The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries.
You'll be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service. The company itself has a friendly, inclusive culture and a keen interest in training, personal development and progression.
The role will be fully office-based at first, but once you're fully onboarded and confident working by yourself, you'll be able to join the hybrid working patter (3 days office pw).
1st Line Service Desk Analyst - responsibilities
* Be the first point of contact for clients via phone, email and ticketing system
* Diagnose and fix first line issues within targeted times
* Provide a first class customer experience at all times
* Accurately log and manage tickets, keeping detailed notes
* Prioritise your own workload and elevate issues as needed
* Work with third parties and partners to resolve issues when required
1st Line Service Desk Analyst - requirements
* Some commercial experience in a relevant IT Support role
* Excellent communication skills and a strong customer service ethic
* Good knowledge of Windows and Microsoft Office
* An understanding of Office 365, Sharepoint, AD, DNS, Group Policy
* Some understanding of networking
A passion to learn new technologies is also important and we'd be interested to hear about certifications/training you've taken or personal projects that show this.
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