AV Technician – 5★ Hotel Venue – Central London
Type: Full-Time | Shift Work | Flexible Hours (includes early mornings, evenings & weekends)
About the Role:
Join a leading team delivering exceptional audiovisual services at two of London's most prestigious 5-star hotels. As an AV Technician, you’ll be the face of high-end event production, ensuring seamless technical delivery, outstanding customer service, and impeccable onsite presentation. You'll play a key role in setup, derig, client interaction, and technical support, contributing to a premium experience for high-profile hotel clients and guests.
Key Responsibilities:
Technical Delivery
* Set up and derig AV equipment daily at the hotels.
* Oversee all technical aspects of assigned events—from kit prep to live delivery.
* Respond quickly and professionally to on-site changes or requests.
* Maintain clear storage areas and a high standard of equipment readiness.
* Perform basic repairs, maintenance, and coordinate with third parties when needed.
* Support cross-hire planning and equipment logistics from head office.
* Ensure accurate stock management before and after events.
Client Experience
* Be well-presented and customer-facing at all times.
* Provide a professional, proactive service that exceeds guest expectations.
* Brief clients on how to use equipment and provide technical reassurance.
* Build rapport with hotel staff and clients through clear and courteous communication.
Operational Support & Sales
* Proactively identify and report additional AV opportunities to enhance the event.
* Support in preparing quotes and invoices using RentalWorks software when required.
* Attend meetings and site visits in the absence of the Account Manager.
* Assist in revenue generation through upselling where appropriate.
What We’re Looking For:
* Strong hands-on experience in audiovisual setup and troubleshooting.
* Professional communication skills, both written and verbal.
* Organised, adaptable, and able to prioritise under pressure.
* A proactive team player with a positive “can-do” attitude.
* Flexible with working hours, including early starts, late finishes, and weekend cover.
Physical Requirements:
This is an active, hands-on role requiring regular lifting (up to 25kg), use of stairs/ladders, and work in varied environmental conditions. Clear communication and excellent visual and aural awareness are essential.
Why Apply?
* Work in two of London’s top-tier luxury hotels.
* Be part of a supportive, experienced AV team.
* Gain exposure to high-profile events and cutting-edge technology.
* Flexible working and overtime opportunities available.
Interested?
We’re looking for AV professionals ready to deliver five-star service in a fast-paced hospitality environment. Apply now to join a growing, dynamic team in the heart of London.