Operations Manager
Location: Carlisle
Hours: Monday to Friday, 8:45am – 5:00pm
Salary: Dependent on experience
Contract: Permanent
We’re recruiting for an Operations Manager to join a growing and ambitious business based in Carlisle. Reporting to the Managing Director, GRC, and CEO, this role is pivotal in ensuring the smooth running of the office, supporting people management, and driving operational efficiency. This is a permanent role offering long-term career development and the chance to contribute to a business experiencing consistent year-on-year growth.
Key responsibilities:
Operations & Office Management
1. Oversee the day-to-day running of the Carlisle office, including facilities, procurement, and general administration
2. Implement and maintain office policies, procedures, and systems
3. Support onboarding, recruitment, and induction of new staff
4. Ensure company policies, standards, and processes are upheld across the business
5. Monitor operational metrics, budgets, and costs to support business performance
6. Coordinate projects, workflow, and resource allocation across departments
7. Be proactive in identifying opportunities for operational improvements
People Management
8. Conduct team reviews, appraisals, and one-to-one meetings to support professional development
9. Assist Heads of Departments with recruitment campaigns, including applicant screening and interview coordination
10. Manage annual leave requests, bonuses, and staff records
11. Perform right-to-work, ID, and DBS checks for new employees
12. Conduct exit interviews and ensure feedback is captured to improve processes
13. Foster a positive and collaborative team culture aligned with company values
14. Provide guidance and support on HR matters, ensuring compliance with policies and best practice
Leadership & Communication
15. Stand and present to groups of staff as required
16. Communicate effectively with senior management and colleagues, providing updates and recommendations
17. Be open to new ideas, contributing proactively to company initiatives
18. Support senior leadership in delivering strategic objectives while following company line
About you:
19. Proven experience in operations and office management (industry background not essential)
20. Strong people management skills and commercial awareness
21. Excellent organisational, planning, and problem-solving abilities
22. Confident presenting to groups and communicating at all levels
23. Loyal, proactive, and solution-focused with a willingness to contribute ideas
24. Good understanding of HR processes (formal qualification not essential)
25. Highly organised, flexible, and able to manage multiple priorities in a fast-paced environment
Benefits:
26. 5% company pension contribution
27. Profit-share scheme
28. 3x death in service
29. 28 days holiday plus bank holidays
30. Opportunity for career progression within a growing business with a minimum 15% year-on-year turnover increase
This is a fantastic opportunity to join a loyal, forward-thinking business that rewards commitment, supports career development, and offers a varied and rewarding role at the heart of the company.
Apply today, or