Desktop Support Specialist
New Opportunity: Helpdesk Engineer (12 Month FTC) | London (On-site)
Location: London, Thomas More Square (Customer site)
Type: Full-time | On-site
A leading IT services company is seeking a proactive and customer-focused Desktop Support Specialist to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.
The Desktop Support Specialist will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client's IT environment.
Key Responsibilities:
* Deliver hands-on desktop and network support, including PC and call centre systems
* Plan, configure, and implement network, PC, and security systems
* Manage service delivery schedules, migrations, and proof-of-concept testing
* Provide first-line troubleshooting, acting as the escalation point for customer enquiries
* Maintain secure, tidy, and operational environments
* Attend customer sites for project and maintenance support when required
* Produce regular status reports for management and maintain accurate technical documentation
* Carry out vendor coordination and manage new service features and implementations
* Respond to ad hoc requests from management
Candidate Requirements:
Essential Skills & Experience:
* 1+ to 3+ Years in IT Support Experience
* Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
* Experience managing multiple tasks in a fast-paced environment
* Reliable, detail-oriented, and highly organised with good timekeeping
* Prior experience supporting IT infrastructure projects and desktop security systems
Benefits:
* All commuting expenses paid for
About the Role:
This Desktop Support Specialist role offers a challenging opportunity to develop your technical support skills and provide exceptional customer service in a fast-paced environment.