About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
The Meetings & Events Coordinator will manage all enquiries for Meetings & Events (phone, email, online portals), from initial enquiry stage to finalising event details.
M&E Coordinator will work closely with M&E Sales Manager and Revenue Team to maximise on revenue opportunities, spot and analyse market trends, through a proactive approach to client needs. He/she will also work closely with the hotel team and ensure bookings are completed to the highest standard with great attention to detail, in order to guarantee a smooth running of the event for the operations team and excellent guest experience. He/she will work towards set individual as well as team targets and KPI’s to drive revenue across key areas.
It is an extremely rewarding, yet fast paced role, therefore M&E coordinator must be able to work under pressure in order to adapt to changing customer needs and deliver results in line with deadlines and targets to maximise sales opportunities and revenue.
Key Responsibilities
1. Maintainsan excellent business relationship and rapport with clients
2. Handles incoming inquiries and conducts initial qualifying process to identify the client needs and expectations and convert into confirmed business
3. Colleagues’ responsibility is to have full knowledge of the hotels/ venues they represent
4. Submitts proposals in compliance with client needs, negociate and actively drive his/her activities with the objective of securing potential business
5. Fully aware of departmental yearly, quarterly and monthly revenue goals, products and services
6. Takes ownership and initiative to solicit business
7. Handles guests requests independently and proactively
8. Conducts hotels/ venues site inspections, guests meetings or handles walk-in inquiries in a professional manner
9. Attends and provides support to any promotional activities as advised/required by the company
10. Handles ad-hoc projects as assigned by the manager
11. Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel
12. Ensure any information or client needs are stated in the function sheets or any other documentation within the company policies
13. Works independently, well organized and initiates communication through required channels for timely services delivery
14. Maintain up to date information and reports according to the company practices
15. Communicates accurately and timely with the manager in line
16. Contributes ideas and feedback to the manager in line/ Head of Sales, on new or existing contractors performance
17. Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company
Requirements
18. Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish
19. Able to make informed decisions independently with business goals in mind, solution orientated
20. Positive ‘can do’ attitude
21. Strong sense of need for achieving of goals and revenues targets
22. Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects
23. Copes well in high pressure environments to maintain top quality of service and work delivered throughout
24. Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first
25. Innovative and creative to identify new ways to maximise revenue and improve processes
26. Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)
27. Immaculate attention to detail (data management etc)
28. Experience managing Meetings and Events enquiries at a property with multiple event spaces and bedrooms
29. Experience using MS Office and hotel management systems including PMS, CRS & POS
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.