Job Summary
Join to apply for the Receptionist/Administrator - Emergency Department role at NHS
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Join to apply for the Receptionist/Administrator - Emergency Department role at NHS
The Emergency Department at Broomfield Hospital is looking to recruit Receptionists/Administrators to work on the front desk. This is an opportunity to work in a fast‑paced environment at the front of patient care, within a busy Emergency Department. Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department. This position is varied from day to day, the main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes. You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.
Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required, which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00) lates (14:30-22:00, 16:00-00:00) and nights (22:00-07:00).
Main duties of the job
To provide a comprehensive, flexible & efficient administrative support service as part of rotational shift patterns for the Emergency Department. Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff. Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.
About Us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward‑thinking and enthusiastic we want you to join us. We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
* Date posted: 17 December 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,937 a year Per Annum (Pro rata For Part Time)
* Contract: Permanent
* Working pattern: Part-time
* Reference number: 390-BR-DOM-1269
* Job locations: Broomfield, Court Road, Chelmsford, CM1 7ET
Person Specification
Qualifications
* Good standard of English and maths as per application form
Experience
* Receptionist experience
* Experience of customer care
* Experience working to tight deadlines in a busy environment
* Experience in being a productive member of the team
Desirable
* Receptionist experience in health care setting
Skills
* Effective communicator
* Good team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Mid and South Essex NHS Foundation Trust
Broomfield Court Road Chelmsford CM1 7ET
Website: https://www.mse.nhs.uk
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