Closes in 15 days (Friday 5 December 2025)
Rapid IT are looking for a motivated, hands‑on IT Technician Apprentice to join the growing technical team. You’ll gain real‑world experience working with laptops, PCs, and servers in a business that’s all about sustainability, innovation, and giving technology a second life. This is the perfect opportunity for someone with a passion for tech.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Hours Monday–Friday, between 9am–5pm (with early finish every other Friday).
38 hours a week
Duration
1 year 6 months
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
* Working directly with laptops, PCs, and servers
* Learning to assess, grade, and decide whether equipment should be repaired or recycled
* Completing tasks like: - Data destruction - Installing software and drives - Manual building of devices - Tracking assets through our ERP system
* Running multiple software tools and ensuring smooth system integrations
* Supporting and improving workflow across the team
* Using KPIs to measure personal and team performance
* Helping meet service level agreements (SLAs) with our customers
* Assisting in other areas of the business when needed
What We’re Looking For
* A genuine interest in IT and technology
* Punctual, self‑motivated, and well‑presented
* Eager to learn and take ownership of your development
* Good communication and teamwork skills
* Comfortable working with both hardware and software
* Able to follow processes, stay organised, and manage time well
Working at Rapid IT
* Our Vision: A world where no tech is wasted – and every device creates opportunity.
* Our Mission: Make tech go further. Cut waste. Create impact.
* Our Values: Fast. Clear. Customer Focused
* Be Trusted
* Create Impact
* Back the Underdog
* Always Improve
We’re a purpose‑driven company that believes in second chances – for tech and for people. As part of our team, you’ll be supported to grow, learn, and thrive.
What You Get in Return
* Uniform provided
* Early finish every other Friday
* Full support and training throughout your apprenticeship
* Friendly, inclusive team environment
* Hands‑on experience with a variety of IT equipment and systems
* Work with industry‑recognised accreditations (ADISA, ISO)
* Free on‑site parking
* Team socials and staff activities
* 28 days holiday (including bank holidays), with potential to earn more over time
* Access to internal wellbeing and mental health support
* Be part of a growing business with big ambitions
Where you'll work
Tech Warehouse
Wyre Street
Padiham
Burnley
BB12 8DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Information communications technician (level 3)
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalates where appropriate
* Install or undertake basic software upgrades, either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network‑related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements.
* Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy
Training will take place at Burnley College one day per week.
Requirements
GCSE in:
Maths and English (grade A*-B/9-5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Other requirements
* A GCSE in an IT‑related subject is helpful but not essential
* Must be eligible for a UK apprenticeship programme
* A DBS check will be carried out before your start date.
About this employer
Our Vision: A world where no tech is wasted – and every device creates opportunity. Our Mission: Make tech go further. Cut waste. Create impact. Our Values: Fast. Clear. Customer Focused Be Trusted Create Impact Back the Underdog Always Improve We’re a purpose‑driven company that believes in second chances – for tech and for people. As part of our team, you’ll be supported to grow, learn, and thrive.
The apprentice may secure full‑time employment on successful completion of the apprenticeship.
The contact for this apprenticeship is:
BURNLEY COLLEGE
The reference code for this apprenticeship is VAC1000349129.
Apply now
Closes in 15 days (Friday 5 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.
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