Cawood is the largest independent provider of analytical laboratory testing and sampling services for the land-based industries in the UK. With 15 sites around the country specialising in different types of analysis, we are always looking for skilled and talented individuals to join our teams. This is an exciting time to join Cawood. The business is growing and there are plenty of opportunities for people who want to work hard, have fun and be part of our success. Job Description: JOB PURPOSE This position is a 6 month fixed term contract. To assist our clients with their queries which we receive by telephone or email, alongside completing Contract reviews and producing both analytical Gold Card, Advisory Soil and Advisory Herbage reports once the status of the analysis permits, all in a timely fashion. Monitoring the data from the Sub-contract laboratories Assisting with the Soil Card entry & Courier bookings alongside filing all associated paperwork JOB ACCOUNTABILITIES Production of analytical result reports for customers. Contract review of customer analysis requests once scheduled, to ensure the samples have been allocated to the correct account and have the correct analysis flagged, plus addition of supplementary information to the relevant records Checking and then subsequently investigating why reports are delayed and then reacting accordingly to remedy the issue Familiarity with telephone system (placing calls on hold/transferring calls) and be able to deal with them appropriately through a broad knowledge of the company’s operations. Communicate in a friendly and helpful manner to both our customers and other members of staff. Assist with filing in downtime. Assist with courier bookings with external courier company and rebooking and investigating failed collections. Maintain high standards of work at all times. CORE COMPETENCIES Understanding of life science - desirable Accuracy, precision & attention to detail Friendly and professional telephone manner Ability to work well in a team in a busy environment. Excellent organisational skills