Hybrid working with two/three days a week in our Bath office, depending on ‘in-office’ support required that week. About us Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role We’re looking for a Junior IT support analyst to join our TechOps team, reporting to the TechOps manager. This is a brand-new role, created to help us deliver outstanding IT support to Seccl staff as we continue to scale. You’ll be joining at an exciting time, as we bring our IT support fully in-house, giving you the chance to be the face of IT for colleagues across the business. Our TechOps team sits within Engineering and underpins Seccl’s modern workplace. It’s a fast-moving, collaborative environment with plenty of variety, from supporting joiners, movers and leavers, to managing the Mac device lifecycle and SaaS admin. You’ll quickly build hands-on experience with the latest tech. The role is hybrid, with 2–3 days a week in our Bath office, depending on the level of in-person support needed that week. On a typical day you will be… Acting as the first point of contact for internal IT queries, owning triage and providing first contact resolution where possible Meeting first response SLAs and keep colleagues updated on ticket progress through clear, friendly communication Supporting the joiner / mover / leaver process, from equipment provisioning and account setup to access changes and deactivation, maintaining an accurate IT asset register Keeping endpoints compliant with our security standards (encryption, malware protection, patching, firewall) in a Mac first environment Using our ticketing tools (e.g., Jira Service Management) and suggest pragmatic improvements to workflows and automation A friendly face for TechOps, especially on busy office days - helping new starters settle in and resolving day-to-day issues quickly This role’s for you if You’re proficient with Mac and comfortable supporting colleagues in a Mac based environment (essential) You have a strong interest in technology, a problem solving mindset and clear, empathetic communication (essential) You’re organised, proactive, friendly and confident engaging with people across the business (essential) You’re happy to work 2–3 days a week from our Bath office to support colleagues in person (essential) You’ve had exposure to Microsoft 365 - Azure AD, Entra, Outlook, SharePoint, OneDrive (desirable) You’ve used Jamf or other endpoint management (e.g., Intune) and understand the basics (desirable) You’ve used Jira Service Management or similar ticketing systems and/or the Atlassian suite (desirable) This role isn’t for you if You’re less comfortable in people-facing roles. As the first port of call for IT issues, and one of the first faces employees meet as they join Seccl, strong people skills are essential! You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What’s in it for you… We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £27,000 and £30,000 – dependant on experience reviewed annually 27 days holiday bank holidays (some can be flexible) day off on your birthday three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award – one month paid sabbatical at eight years ✅ 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage – 45 mins competencies-based interview with the hiring manager and IT support analyst Second stage – one-hour technical interview or assessment with the hiring manager and Senior IT support analyst ⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!