Overview
Ateneu Little London, England, United Kingdom
Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North London.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Responsibilities
* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate residents' needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers, and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
* Understand and be aware of Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager promptly.
* Deal with guests/residents' concerns or complaints, including a follow-up in person or writing.
* Complete the am/pm/overnight operational reports and handover and report any operational issues.
* Assist with Move In's/Move Out's.
* Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements
* Experience in Residential or Hotels
* Customer service experience
* Reliable and timekeeping
* Immaculate presentation
* Strong written and verbal communication skills in English
* Have excellent communication skills
* Experience in the highest level of customer service
* Be able to demonstrate initiative
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Food and Beverage Manufacturing
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