About us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and unique designs of unrivalled quality to flatter all figures. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience that connects our global community of diverse consumers, international fashion influencers and content creators with new and exciting collections dropping each week.
The Role
We are looking for a skilled E-Commerce Manager to join our expanding E-Commerce Team. In this role, you’ll take ownership of trading performance across our ecommerce platform, using insight and analytics to inform strategy and shape decision-making. From managing homepage content to analysing customer journeys, you’ll work cross-functionally with teams in marketing, brand, creative, merchandising, tech, and insights to ensure our digital presence not only performs but inspires.
Roles and Responsibilities
* Drive Ecommerce Performance & Insights: Monitor trading performance including traffic behavior and conversion triggers; use web analytics tools and collaborate with the Insight Team to evaluate website and promotional performance. Feed insights into trade meetings, make data-led recommendations, and support strategic decision-making.
* Campaign, Content & Brand Alignment: Work closely with Brand, Marketing, and Creative teams to plan and execute the trading and content calendar. Ensure all campaigns and ecommerce assets (homepage banners, campaign content, product descriptions) are on-brand, territory-appropriate, SEO-optimised, and delivered on time.
* Site Experience & Customer Journey Optimisation: Ensure a seamless and user-friendly shopping experience by optimising site layout, navigation, PLPs, PDPs, and the checkout journey. Identify and resolve customer pain points while collaborating with tech teams to implement system improvements that streamline internal processes.
* Merchandising, Pricing & Product Management: Partner with the Merchandising Team to ensure accurate and competitive pricing and discount positioning. Oversee full product launch execution, from planning to publishing, and conduct site audits to ensure stock is accurately displayed online with correct imagery and information.
* Market & Competitor Analysis: Regularly produce competitor analysis across online and retail channels to inform strategy and maintain a strong market position.
More about you
* Proven experience in a similar role ideally within the fashion industry
* Strong knowledge of Shopify and ecommerce platform
* Demonstrable experience of managing an ecommerce team
* Skilled in user behaviour analysis, conversion optimisation, and campaign planning
* Strategic and analytic mind that balances with a creative and innovative approach
* Proven record of delivering conversion, sales and profit growth
What's on offer?
* Bi-annual bonus scheme
* 25 days' annual leave (plus bank holidays)
* Extra day off for your birthday
* Flexible working hours around core hours of 10-4
* Cycle to work scheme
* Enhanced pension contribution
* Enhanced maternity and sickness policy
* 40% staff discount on Club L and Lavish Alice products
* Healthcare Cashplan
* Free onsite gym with daily classes
* Social events
* Study/Qualification support