Drive your career with a global leader in the automotive industry
We are currently seeking a detail-oriented and organised Group Warranty Clerk to join our dedicated team at Melbourne City (Trivett). This is an exciting opportunity to play a key role in supporting our service department by ensuring warranty claims are processed accurately, efficiently.
About the Role
As a Warranty Clerk, you will work closely with service technicians and advisors to coordinate all warranty claims for the dealership group. From liaising with manufacturers and Aftersales staff to reconciling accounts and preparing repair orders, you'll be a vital link in ensuring smooth warranty processes and outstanding customer outcomes.
What is the opportunity?
Responsibilities:
* Receive and review warranty claims submitted by customers, dealers, or service providers.
* Verify warranty coverage and ensure that all required documentation is complete and accurate.
* Enter warranty claims data into the system and maintain organized records.
* Communicate with customers, dealerships, and service departments to gather additional information when needed.
* Process and track warranty claims from initiation to resolution.
* Assist in maintaining warranty-related documentation and manuals.
* Focusing on Multi brands including Subaru, Peugeot, Deepal and Foton
* Ad hoc duties to travel to other dealerships.
To be successful in the role, you will demonstrate:
* Proven experience as a Warranty Clerk or in a similar administrative role.
* Strong organizational and time-management skills.
* Excellent attention to detail and accuracy in data entry.
* The ability to build strong relationships with all stakeholders.
* Strong problem-solving skills.
* A strong desire to perform at the highest level.
* Be customer focussed coupled with the ability to build strong relationships with stakeholders.
* Able to work with the team.
Why Join Us?
At Inchcape and Subaru, we value and reward our people. You'll enjoy:
* Additional leave days including an annual Wellbeing Day and Volunteering Day.
* Employee benefits program with discounts on vehicle purchases, car rental, and services.
* Health & wellbeing support including free annual flu vaccination, corporate Bupa health plan, and financial services support.
* Insurance benefits including company-paid salary continuance, Death and TPD cover.
* A supportive team culture, ongoing training, and genuine career development opportunities.
Apply Now
This is your chance to join a leading global automotive group that supports career growth, celebrates diversity, and recognises the value of inclusion.
If you believe you have the skills, experience, and motivation to succeed as our next Warranty Clerk, we would love to hear from you
Apply today and drive your career forward with Subaru and Inchcape.
Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.