Technical Customer Service Executive Colchester £30,000 - £35,000pa Monday to Friday 7.30am-4.30pm / 8am - 5pm (Fully office-based) KHR are partnering again with a well-established international manufacturer, who are currently looking to recruit a Technical Customer Service Executive to join their growing team based in Colchester. This is an excellent opportunity for a motivated and customer-focused professional to join a successful organisation supplying specialist products to customers worldwide. Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery. Key Responsibilities - Acting as the first point of contact for customer enquiries via phone, email and online channels - Processing customer orders and supporting the sales team with daily administration - Managing order updates, queries and resolving customer issues efficiently - Preparing documentation, including invoices, shipping documents and packing lists - Setting up new customer accounts and maintaining accurate records within internal systems - Assisting with export orders and obtaining freight quotations when required - Supporting CRM updates and maintaining customer information - Identifying opportunities to recommend additional products where appropriate The Ideal Candidate - Previous experience in cus...