Senior Account Manager (Agency – B2B & B2C)
Salary: £45,000–£55,000
Location: Fully Remote (UK-based)
Type: Permanent
The Company
We’re working with a fast-growing international digital agency with a strong presence across the UK, Europe and the US. They partner with ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience.
This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts.
The Role
They’re looking for a Senior Account Manager (or an Account Director who prefers a hands-on role) to take full ownership of key client relationships and drive both delivery and commercial growth.
You will:
* Act as the senior day-to-day contact for your clients, leading communication and shaping the relationship
* Manage and grow a portfolio of B2B and B2C accounts, proactively identifying opportunities to upsell, cross-sell and expand scope
* Challenge briefs, add strategic value and guide clients toward high-impact web, CRM, creative and digital solutions
* Work closely with strategy, creative, UX, CRM and digital teams to deliver integrated campaigns
* Support pitches, proposals and account growth planning
* Develop a deep understanding of client businesses, products, audiences and competitive landscape
* Track account performance against objectives and KPIs, ensuring quality and consistency of delivery
* Build long-term partnerships based on trust, insight and commercial value
* Support junior team members and contribute to wider client services best practice
Your focus is on client leadership, commercial growth, strategic oversight and high-quality delivery.
About You
You’ll thrive in this role if you:
* Have strong agency experience across web, CRM, creative and digital channels
* Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion
* Have experience working with both B2B and B2C brands
* Operate comfortably at Senior Account Manager or Account Director level
* Can challenge clients constructively and build trust quickly
* Understand digital ecosystems, content strategy, campaigns and customer journeys
* Are commercially minded and confident owning revenue within your accounts
* Enjoy working fully remotely and collaborating with distributed teams
Desirable
* Experience working with enterprise technology or SaaS clients
* Exposure to CRM platforms such as HubSpot, Salesforce or Marketo
* Experience across web builds and content-led campaigns
* Comfortable contributing to strategic discussions and pitch development
If this feels like the right move, get in touch. Interviews are already underway.