Customer Delivery Driver - Sheffield Abbeydale Superstore
Location: Sheffield
Employer: Tesco
Reference: tesco/TP/17858142/957920/0/614
Overview
As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: its hands on, physical and full of variety, with a focus on delivering great service with a smile.
Availability and scheduling
Availability window information is provided by Tesco. Shifts are scheduled within these times and you will receive 3 weeks' notice of your exact shifts. We are flexible about variations in availability that roughly match the advertised times.
Responsibilities
* Delivering your part of our customer shopping trip and keeping the van and trays clean, tidy and organised.
* Leaving the back yard clean and free of rubbish; picking up litter as needed.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van and checking the van for roadworthiness.
* Talking to the customer about any changes to their order, including substitutions, and offering refunds where appropriate.
* Taking care of products/deliveries as if they were your own.
* Explaining to customers that they will not be charged more for substitutions.
* Delivering during the customer's time slot.
* Calling the customer before arriving if you are early.
* Calling the store/centre if running 30 minutes or more late.
What you will need
* Build relationships with colleagues to create team spirit and support a great store environment for customers.
* Warm and welcoming in interactions with customers and colleagues; take time to understand the customer and say "Thank you".
* Act quickly to respond to changing customer needs and embrace change within the store.
* Be energetic and driven to deliver beyond expectations, balancing home and work life.
* Share ideas with your Manager and other colleagues on how to improve the store for customers.
* A valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.
What’s in it for you
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Flexible working from day one.
* Discounts for colleagues, including 10% off and 15% at pay-day weekends; Colleague Clubcard benefits, with an additional card to share with family.
* Access to free wellbeing services and support for mind, body and life.
* Life cover of five times pay and a pension with employer contributions up to 7.5%.
* Additional benefits such as cycle to work schemes and other discounts; uniform provided and policies to support life events.
* Access to colleague networks that support diverse backgrounds.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". We are committed to an inclusive culture and flexible working patterns. We are moving toward a blended working week and welcome conversations about how this can work for you. Note: offers are conditional upon providing your bank details on start date.
We are proud to be a Disability Confident Leader and offer an accessible recruitment process. For accessibility information please visit Tesco Careers.
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