2nd Line Support Engineer (Citrix, Microsoft) - £30,000 +Bonus +Benefits – Bury/Hybrid
My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.
We are looking to bring on a 2nd Line Support Engineer (Citrix, Microsoft) to join the team and help support our customers. As our new 2nd Line Support Engineer (Citrix, Microsoft) you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.
On a daily basis the 2nd Line Support Engineer (Citrix, Microsoft) will be responsible for:
1. Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.
2. Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.
3. Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.
4. Document all support interactions tracking and reporting purposes & assist in maintaining a high level ...