You will be working with a small team with big ambitions. Share is committed to providing a welcoming and positive workplace environment and being a rewarding place to work. We aim for a culture that has the personal development and welfare of our staff at its heart.
Share’s mission is ‘Helping you make a positive impact through learning and development and professional support’ and our vision is ‘transforming your world through learning’.
Values
* Be supportive – empowering you to reach your potential.
* Be passionate – dedicated to meeting and exceeding your expectations.
* Be excellent – consistently providing a valuable and impactful experience.
About the role
The main purpose of the Learning & Development Assistant is to support the effective delivery and administration of Share’s learning and development services, whilst also acting as a key support function across the organisation. The role encompasses various responsibilities, including administrative management of training courses, qualifications, Modern Apprenticeships, customer communication and general organisational support.
Main tasks of the role
* Organising and scheduling training sessions, meetings and events.
* Overseeing customer bookings for training and events.
* Maintaining accurate records related to training, qualifications, participants, and resources.
* Setting up and maintaining learner records across internal and external systems including LMS platforms, Turnitin and various awarding body systems.
* Facilitating in‑person training at our Share offices.
* Liaise with and provide relevant reports for all accrediting bodies in line with Frameworks, contract rules, timescales and other requirements including external audit.
* Providing a first point of contact for our customers by answering phones and managing email inboxes.
* Overseeing the smooth operation of our office space.
* Carry out any other tasks that may be reasonably required.
Responsibilities of the role
* Ensure on‑going contact with accredited course candidates, ensuring logging of, and turnaround of, assignments within timescales with accurate records kept.
* Ensure the seamless delivery of daily operations, including the coordination of training programs and maintaining high standards of customer service.
* Contribute to the continuous improvement of training processes and efficiency.
* Build relationships with customers, learners, trainers, and internal teams.
* Promote Share membership, products and services.
About you
We have listed below some qualities, experience, skills and knowledge that successful candidates should have. If this sounds like you, read on for how to apply.
Personal Qualities
* Organised
* Strong attention to detail
* Ability to adapt to changing priorities
* Ability to work on own initiative and manage workload effectively
* Flexible and collaborative mindset
* Customer service orientated
* Good team player
Experience
* Previous experience in an administrative or customer service role
* Confident balancing varying priorities and deadlines
* Familiarity with learning & development environments (desirable)
* Experience using a Customer Relationship Management (CRM) System/Database (desirable)
*We are committed to your success and will offer full training and ongoing support as part of your role.
Skills and Knowledge
* Effective written and verbal communication skills
* Proficient with Microsoft Office (Word, Excel, Outlook, Teams)
What we offer you
Competitive pay
We recognise the importance of rewarding your input and ensuring your salary contributes to a sense of financial wellbeing. The salary for this role is £24,000‑£27,000 (DOE). We know our team works best when their working life complements the rest of their life. Our contracted hours are Monday‑Friday 9‑5 for full‑time employees, however we trust our colleagues to manage their working hours so that they and the business can flourish.
Flexible working locations
The contracted place of work is our office space, but all we ask is that you commit to at least one day a week in the office with your colleagues. On a day‑to‑day basis, most Share colleagues can work from anywhere with a reliable wi‑fi connection, and we have a wonderful modern office space which colleagues are encouraged to use as often as they like.
Holidays
Share offer all colleagues 25 days annual leave and 13 days public holidays – we close the office for 10‑14 days at Christmas so that everyone can start the New Year rested and recharged.
Family leave
Share colleagues can expect to join our enhanced maternity, paternity and adoption leave entitlement. We recognise that caring obligations can come in all shapes and sizes and will consider sympathetically any requests to assist in your caring obligations.
Health Cash Plan
Share colleagues have the option to enrol in a health cash plan (HCP) which provides financial assistance for dental, optical and medical costs, access to counselling and 24 hour GP access. Children under 18 of Share colleagues are also covered!
Discounts
Our colleagues enrolled in the HCP also have access to a discounts platform covering all kinds of purchases, from home appliances, to holidays, days out, gym membership and more.
Pension plans
Share colleagues will be enrolled in our defined contributions pension scheme, with built‑in life insurance cover.
Continued supported learning
As a learning and development organisation, we know that the benefits of continuous professional development cannot be underestimated. All staff are encouraged to seek out training and development opportunities suitable for their role and future ambitions.
Progression
We may be a small team but we have mighty ambitions. We see everyone in the team as key to this, we will encourage everyone to be a leader in their role and will ensure there are plans in place for your continued development in the workplace. We know that our colleagues must have a good sense of overall wellbeing in order to give their best. We have a wellbeing framework in place, and you will be asked about your wellbeing regularly.
Social Capital
We know how important it is for our team to build social capital and a sense of belonging, we have two funded team events each year to build on those relationships, and an in‑house social committee that arrange events throughout the year that everyone can participate in.
Equalities
We are an equal opportunities employer that values diversity in the workplace. All suitably qualified candidates will be invited to interview. If you require any reasonable adjustments to be made in the course of this recruitment process, just let us know.
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