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Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.
Role Scope
* Working in an experienced Warranty team in an open plan office.
* Front line support for factories and responsible markets.
* Implement new and improve existing initiatives within the Pan-E warranty functions.
* Support ongoing improvements within warranty operations for policy change activities.
* Monthly warranty data analysis and internal reporting of warranty performance.
* Business support for European warranty operations.
* Day to day support of incoming enquiries across the region for warranty enquiries.
* Set up of import vehicles to warranty system to allow claim handling.
* Month end invoice processing between factories & Head Office.
* Support creation of Draft bulletins or changes to policy manual.
* Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
* Liaise with Branch personnel at all levels.
* Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
Experience
* Experience working within a Warranty role.
* Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
* Customer experience would be judged a significant advantage.
Knowledge
* Understanding of Automotive Aftersales business operations.
* Understanding of the warranty concept and process.
Skills
* Strong analytical and problem-solving skills.
* Work to tight time schedules, producing and maintaining a high level of quality.
* PC literate - Ability to generate reports using differing software packages.
* High attention to detail and ability to work to set processes.
* Outstanding communications skills.
Attributes
* Flexible approach to work and self-sufficient.
* A genuine interest in working with people from a variety of organizations and cultures.
Working Pattern and Location
* Permanent role
* Mon – Fri (40 hours a week)
* Hybrid (3 days in the office, 2 days from home)
* Office based in Bracknell (Berks)
Package
* Salary up to £35,000
* 25 days annual leave entitlement + bank holidays
* Company contributory pension plan
* Life Assurance
* Car Salary Exchange Scheme
You can learn more about MSX International on our website: www.msxi.com
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Information Technology
* Industries
Motor Vehicle Manufacturing and Retail Motor Vehicles
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