Customer Service Representative – Finance
📍 Surrey
🕒 9am to 5:30pm, Monday to Friday
💼 £26,000 starting salary + bonuses
🕒 Office-based, hybrid after probation
Looking to build a career in financial services with a trusted, customer-focused organisation?
We’re seeking a Customer Service Representative to a friendly team in Surrey. This role is perfect for someone who thrives on variety, enjoys problem-solving, and takes pride in delivering exceptional service.
What you’ll be doing:
* Handling customer enquiries via phone and online with professionalism and accuracy
* Administering mortgage accounts (completions, payments, transfers, amendments)
* Managing accounts, including opening, closing, and transfers
* Preparing letters and responding to enquiries
* Performing cashiering duties and supporting internet account processes
What you’ll bring:
* Excellent organisational and communication skills
* A logical, analytical approach to problem-solving
* Accuracy and attention to detail
* Ability to multitask and adapt quickly
* IT literacy and eagerness to learn
* Experience in customer service (financial services experience is a bonus!)
Perks & Benefits:
* Company pension
* Training and development opportunities
* Supportive team environment
* Onsite parking
What you need to do now:
Click Apply Now and send us your CV. We’ll be in touch as soon as possible!