Job Title: Customer Support Executive
Salary: up to £29,000 per annum dependent upon experience
Location: Ramsgate
Aeropeople have partnered with a global designer and manufacturer of electronic instruments and electromechanical devices who are now looking to hire a permanent Customer Support Executive to be based at their site in Ramsgate.
Established more than 60 years ago, the company employ more than 21,000 employees in 35 different countries. They are a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets, recognised as a global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets. As a global manufacturer of electronic instruments and electromechanical devices they offer specialised services for more than 5,000 components over a variety of aircraft systems with capabilities covering aircraft windings, electrical power, hydraulic components, landing gear and safety equipment.
Main Responsibilities:
* Build and maintain strong customer relationships with assigned customer accounts.
* Resolve customer queries as they arise including account queries and warranties.
* Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager.
* Facilitate the resolution of Technical Issues between workshops and customers.
* Provide information for queries regarding OTD score as required on a weekly basis.
* Maintain Gross Margin for assigned customer accounts.
* Communicate Customer Status reports for assigned accounts which require these.
* Raise WO’s for customers as required.
* Scan and file Work Packs as completed.
Benefits:
* Basic salary up to £29,000 dependent upon experience
* Company pension (6% employer/ 3% employee)
* Salary sacrifice twice per year
* 25 days Annual Leave (increases to 26 after 10 years’ service) plus Bank holidays
* Westfield health allowance towards services of employee’s choosing
* Career progression available and qualifications/ training funded by company
* Annual pay reviews as standard/ additional pay reviews through progression
* Free onsite parking
* Life Assurance x 4 salary
* Monthly Wellness Breakfast
* Employee assistance programme
* Company days out
* Charity events
* Employee discount scheme through pension provider (Aon)
* Long Service Awards
* Vouchers to reward non sickness
* Christmas vouchers
* Referral bonus (£1,000)
About You:
- Ability to work well in multidiscipline/cross-functional teams
- Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
- Strong analytical, administrative and organisation skills and excellent attention to detail
- Innovative and enthusiastic
- Ability to work under pressure, to tight deadlines and multi task
- Strong communicator (written and verbal)
- Creative and outgoing
- Well organised and self motivated
About Aeropeople:
Whether you’re looking for your next job or searching out the next superstar to join your team…
Aeropeople’s expertise and experience is entrenched in the aerospace, aviation, engineering, motorsport, automotive, and defence industries. We have the insight and know-how at both a local and international level to help bring people and businesses together, saving time and energy. Our capability is validated through our Engineering Services division encompassing Aircraft Line Maintenance services and Continuing Airworthiness Maintenance Organisation (CAMO), combined with our Aviation Training division offering technical training aircraft courses.
During registration, please let us know where you are currently located or which locations you would consider taking a position in, required salary and notice period.
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