About Us The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and be part of the relaunch of a modern, guest-focused hotel experience. Role Overview We are seeking a friendly, professional, and organised Hotel Receptionist to be the welcoming face of our newly relaunched hotel. You will play a key role in delivering outstanding guest service, supporting daily front desk operations, and upholding the standards expected of an IHG-branded property. Key Responsibilities * Deliver exceptional guest service from check-in to check-out * Handle guest enquiries in person, by phone, and via email with professionalism * Process reservations, payments, and room allocations accurately * Provide information about hotel facilities, local attractions, and services * Assist with guest complaints or issues, ensuring prompt and effective resolution * Maintain the reception area to a high standard of cleanliness and presentation * Support the Front Of House team during busy periods and contribute to a positive working environment * Ensure all guest information is handled confidentially and in line with GDPR Key Requirements * Previous experience as a Receptionist or in a customer-facing role (hospitality experience preferred) * Strong communication and interpersonal skills * Confident using computers and reservation systems (training provided if needed) * Excellent organisational skills and attention to detail * Ability to multitask in a fast-paced environment * Positive attitude and a passion for delivering outstanding guest service * Flexibility to work shifts, including evenings, weekends, and holidays This is a Part-time Job Benefits * Discounted or free food * Employee discount * Free parking * On-site parking