We are looking for an inspiring and commercially focused Resort Retail Outlet Manager to lead the daily operation of the Celtic Mall, ensuring our guests enjoy a five star retail experience that reflects the quality and service excellence of The Celtic Collection.
As Resort Retail Outlet Manager, you will oversee the full operation of the Celtic Mall, ensuring the highest standards of service, stock control, visual merchandising and guest engagement. You'll lead your team from the front, shaping a culture where exceptional service and a passion for hospitality sit at the heart of everything you do.
Responsibilities
* Deliver a guest centric retail environment that exceeds expectations and builds loyalty.
* Lead procurement, stock management, merchandising and product presentation.
* Monitor financial performance, manage budgets and control costs.
* Drive retail revenue through effective product placement, upselling and service excellence.
* Analyse guest and team feedback to continually improve the retail experience.
* Build and develop a high performing retail team, fostering a positive and collaborative culture.
* Maintain excellent supplier relationships and oversee inventory accuracy, stock rotation and replenishment.
* Support wider resort retail operations across our golf shops when required.
Qualifications
You will bring strong commercial acumen, proven leadership experience and a genuine enthusiasm for delivering outstanding guest service. With a background in retail management, you will be confident managing stock, motivating teams and using performance data to drive continuous improvement.
* At least 5 years experience in the retail industry.
* Experience managing stock inventory and controlling cost of sales.
* Confident leading and developing a team in a fast paced retail environment.
* Strong organisational, communication and decision making skills.
* Ability to build excellent internal and external relationships.
* Proficiency in MS Office and point of sale/stock management systems.
Desirable
* Experience in a resort, hotel or hospitality based retail environment.
* Experience in a leadership role within a large organisation.
* Knowledge of Concept POS and Back Office systems.
Why Join The Celtic Collection
If you are a motivated retail leader who thrives on delivering exceptional guest experiences and driving commercial success, we'd love to hear from you.
In the event we receive a high number of applications, we reserve the right to close this campaign early.
Benefits
* Competitive salary
* Discounts across The Celtic Collection
* Employee rewards and recognition
* Development and career progression opportunities
* Free staff parking
* And so much more
All Applicants
All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.
Grow with Us
At The Celtic Collection, we are committed to creating an environment where every team member feels supported, valued and empowered.
As a Celtic Collection employee, you will be able to say:
* I am equipped, trained, and supported to do the best job I can
* I am proud to be part of The Celtic Collection and would recommend it to others
* I work in an inclusive, friendly, positive and constructive environment
* I am encouraged to learn, grow and develop and to try new things in my role
* I am thanked and recognised for the work I do, and my views and ideas are valued
* I am crystal clear about our ambition, and I can contribute to it every day
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