Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
IT Service Desk Analyst
Date: 14 Jul 2025
Location: Winchester, GB
IT Service Desk Analyst
12 month Fixed Term Contract
As our next IT Service Desk Analyst, you'll be responsible for owning incidents and service requests from creation to resolution. As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base of approximately 4,000 colleagues. As the front line for IT support, you will be dedicated to delivering best-in-class service to our internal customers.
Your role is to ensure KPIs are achieved and to act as the primary point of contact for all IT Teams, Support Partners, and end users for escalations. Your day to day activities will include providing 1st line support via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally, and providing technical hardware and application support.
You will be instrumental in maintaining user security on all systems and updating the IT Status Page for accurate information. Your remit will also involve escalating tickets when required, updating knowledge documentation, and communicating during High Priority Incidents.
The Key Requirements...
ESSENTIAL
* A proactive attitude and willingness to learn new skills.
* Adaptable and operates with integrity.
* Organised, diligent, with a strong work ethic.
* Calm in a crisis, able to juggle priorities.
* Task-focused with a drive for quality and excellence.
* Ability to work well independently and as part of a team, using initiative.
* Excellent communication skills, both written and verbal.
* 1 or more years’ experience in an IT support role.
DESIRABLE
* Knowledge of IT technologies such as AWS, Windows 10, Office 365, Citrix.
* Understanding of Incident, Request, and Problem Management.
* Valid driving licence.
The Benefits and Perks...
* Company Pension
* The Hamper - employee discount platform
* Flexible Working
A great British food company
Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 13 sites nationwide.
Many of our brands have been part of UK life for over a century and are in 90% of British households.
At Premier Foods, we believe in inclusion, authenticity, and individuality. We aim to ensure all colleagues are given equitable opportunities and are respected, valued, and encouraged to bring their true selves to work. Our culture is one where everyone is welcome.
#J-18808-Ljbffr