Claims Handler – Prompt Resolution Team
Leeds (Hybrid – 4 days office / 1 day home)
Full-time | Permanent
Why this role?
* Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development
* Opportunities have become available due to internal promotion and growth, not attrition
* Gain exposure across Employer’s Liability, Public Liability and Property claims
* Benefit from structured training, funded CII qualifications and clear career pathways
What you’ll be doing:
You’ll take ownership of your own portfolio of claims from first notification through to settlement, including:
* Managing a mixed caseload of low-value injury (EL/PL) and property damage claims
* Investigating claims, reviewing policy coverage and making fair, informed decisions
* Working closely with policyholders, brokers and loss adjusters
* Building strong relationships and delivering excellent customer outcomes
* Prioritising workloads and progressing claims efficiently in a fast-paced environment
* Contributing to continuous improvement and team projects
* You’ll manage a varied portfolio, combining high-volume, low-touch liability claims with more hands‑on property cases
What we’re looking for:
We’re open-minded on background, what matters most is your potential.
You might come from:
* Insurance claims, underwriting, broking or operations
* Property or liability claims
* Customer-focused roles within insurance
* A legal or academic background (e.g. law graduate)
You’ll bring:
* Strong communication and relationship-building skills
* A proactive, problem‑solving attitude
* Organisation and attention to detail
* Confidence speaking with customers
* A genuine desire to learn and build a long‑term career
If you join permanently, we’ll support you in studying towards your CII qualifications.
What’s in it for you:
* Competitive salary & great annual bonus
* Hybrid working (4 days in Leeds, 1 from home)
* 25 days holiday + bank holidays (option to buy/sell)
* Private medical, dental & strong pension scheme
* Fully funded professional qualifications (CII)
* Clear progression routes into senior, specialist or leadership roles
* A genuinely supportive, people‑first culture
A team where you’ll thrive:
* Approx. 7-person team with strong peer support
* Office‑based, collaborative and social environment
* Regular team interaction, coaching and development
* Real exposure to experienced colleagues and leadership
This is not a call centre role, you’ll handle your own cases, with meaningful work and real ownership.
Disability accommodations
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Equal Employment Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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