BICESTER LEISURE CENTRE
Operations Manager
Job Description
About Us
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
Job Description
The Operations Manager position is a key role in the Company. It involves continuous customer and staff relations services and provides a rewarding experience and a springboard to a leisure management career in a fast growing leisure management company.
Primary Objectives
* To ensure the highest possible standards of Health and Safety and customer care within the Centre.
* To develop and promote an exciting, innovative leisure programme to increase usage and profitability of the Centre.
* To assume shift management responsibility for the centre to maximise overall performance and maintain high standards of customer care.
* To assist the Centre Manager in financial planning and budget setting to maximise profitability.
* To organise and manage the Duty Manager team in the absence of the Centre Manager.
The Operations Manager will focus day to day on the following tasks:
* To deputise for the Centre Manager as requested.
* To act as a member of the Leisure Centre Management Team on a shift rota system during opening hours.
* To ensure the Leisure Centre is a clean, high quality facility with exciting and innovative services.
* To ensure all Health and Safety procedures and responsibilities are carried out at all times.
* To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.
* To ensure that the contract objectives are achieved and the appropriate financial systems and procedures are implemented.
* To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.
* To identify and assess the feasibility of new activities the Centre could provide.
* To ensure all staff are kept informed of the Centre’s activities and special events.
* To ensure team meetings are conducted regularly to drive service standards and continuous improvement within the centre.
* To achieve maximum participation in all courses and activities; monitor cost effectiveness and address low performance.
* To produce performance records, statistics, targets and reports for programming and related activities.
* To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
* To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
* To assist in the management of the Centre’s quality assurance systems and procedures.
* To coach and teach as required and assist with the running of events.
* To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
* To undertake regulatory requirements as necessary.
* To be responsible and accountable for cash handling as required.
* To have a good understanding of the financial accounts system.
* To help drive revenue and control expenditure so monthly targets are achieved.
* To undertake any other duties as may be required by the Contract Manager to ensure business objectives are achieved.
Qualifications, Knowledge and Skills
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal Characteristics
* Will be able to gain acceptance and respect from clients and the teams involved.
* Will be able to build strong relationships with customers, clients and employees.
* Will be able to communicate at different levels of the organisation, both listening and directing.
* Will be able to meet the demands of the role by working additional hours when required.
* Will be able to demonstrate clear identification with all customer requirements.
* Will be able to maintain and be committed to good employee relations and deliver quality training.
* Will be able to perform recreation assistant duties when required.
DBS
The position of Operations Manager may be classed as a regulated post and may require a DBS Disclosure. If the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, please apply at the earliest opportunity to avoid disappointment. If you have not received correspondence within 21 days, please assume your application has been unsuccessful on this occasion.
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