Are you passionate about making a real difference in your community? We're seeking a dedicated Homelessness Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this rewarding opportunity:
1. Swift and Thorough Response: You'll be at the forefront of addressing stage 1 assigned casework, inquiries from Members of Parliament and the Mayor, and Freedom of Information requests, ensuring timely responses within standard KPI turnaround times.
2. Effective Communication Skills: Your strong verbal and written communication abilities will be crucial in engaging with customers, colleagues, and partners, especially during challenging conversations with vulnerable groups.
3. In-depth Understanding: You'll need a solid grasp of the complexities surrounding benefits, Council tax reduction schemes, and statutory obligations related to homelessness and allocations under the Housing Act 1996.
4. Extensive Experience: With a minimum of 5 years of experience in Local Government or similar organizations, you'll bring valuable expertise to the table.
5. Efficient Prioritization: Managing business critical casework and FOI requests will be second nature to you, ensuring tasks are prioritized effectively.
6. Thorough Investigation: Implementing robust casework management method...