Join to apply for the General Manager role at Go North West. Bolton
Go North West is proud to be one of the formative operators of Greater Manchester’s bus network, employing 1,000 local people and operating over 300 buses. Part of The Go-Ahead Group, an award‑winning, international mobility specialist, we place huge importance on our transparent, collaborative style with our colleagues and stakeholders including Transport for Greater Manchester and across the wider group of Go‑Ahead companies.
Job Description
* Provide strategic and engaging leadership to our depots across Greater Manchester.
* Engage front line colleagues through effective communication, active listening, and recognition.
* Ensure operational excellence policies and procedures are adopted within each garage.
* Manage the Greater Manchester operations team in accordance with Go North West policies, SOPs, and all relevant legislation.
* Work with the training function to ensure operational teams are competently trained and achieve agreed establishment requirements.
* Manage colleague performance, carry out job chats and catch ups.
* Support the induction and development of an engaged, talented, and high‑performing operations team, nurturing an innovative and continuous improvement culture.
* Conduct any disciplinary, grievance or absence management reviews in accordance with Go North West policies.
* Report on depot KPIs and attend regular company meetings.
* Liaise directly with Transport for Greater Manchester on all aspects of service delivery and contract compliance.
* Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records.
* Self‑motivated to achieve stretching targets as agreed with the Head of Operations.
* Oversee the allocation and movement of vehicles.
* Work alongside the performance team members, fostering excellent working relationships between drivers and supervisors to ensure a consistent customer experience.
* Improve operational performance in a sustainable manner, resulting in delivery of agreed key performance indicators.
* Local custodian and point of contact for escalation of faults on time performance and other business systems.
* Ensure the site is always a safe and hygienic working environment for customers and contractors.
* Act as a nominated Transport Manager (NTM) for the business and for your site.
* Other duties commensurate with the role as may be deemed appropriate by the Head of Operations.
Key Safety Responsibilities
* Act in a manner to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation, as well as any customers, clients and visitors.
* Ensure emergency and evacuation arrangements are understood by people to any company premises.
* Maintain the working environment in a safe and tidy condition.
* Identify unsafe practices or safety risks proactively and report these through the appropriate channels.
* Adhere to all relevant Go North West and Go‑Ahead Group safety policies and procedures.
About You
* Previous management/senior management experience of operations in a highly unionised environment.
* Building and maintaining key internal and external stakeholder relationships.
* Well developed communication, leadership, and relationship building skills.
* Computer literate with ability to use Microsoft Office to write reports and emails clearly and precisely.
* Excellent knowledge of relevant legislation, performance indicators, company procedures and agreements relating to people.
* Delivery of change and sustained high performance.
To apply please send us your CV, Cover Letter and the following:
* We would like you to submit a 3‑minute video to apply for this role. Please answer the following questions:
1. Describe your experience managing an operational environment, including how you have had to manage people in the operational setting?
2. How have you ensured that multiple priorities, such as safety, compliance, and service delivery standards, are consistently met in a busy operational setting?
3. Tell us about a time you had to manage a challenging situation or circumstance, how did you handle it, what were the results and learnings?
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