The Opportunity
Are you passionate about creating memorable guest experiences in a welcoming and energetic hotel environment? We’re looking for a proactive and hands-on Duty Manager to join our management team
About the Role
As Duty Manager, you’ll be the face of the hotel during your shift—ensuring seamless operations, supporting all departments, and creating memorable moments for our guests. You’ll lead by example, resolve issues with confidence, and uphold the highest standards of service and hospitality.
Key Responsibilities
1. Act as the senior manager on duty, overseeing daily hotel operations
2. Lead and support front-of-house teams to deliver exceptional guest service
3. Handle guest feedback and resolve issues promptly and professionally
4. Ensure health & safety, security, and brand standards are maintained
5. Collaborate with department heads to ensure smooth handovers and communication
6. Support training and development of team members
Benefits
7. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
8. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
9. Eye care
10. Free legal & money advice
11. Counseling sessions
12. Hospital & death benefit plans
13. Cycle to work scheme
14. Wellbeing tips and support fitness videos
15. Recipe ideas
16. Advice on keeping active and healthy living
17. Wellbeing podcasts and tv
18. Breathing exercises
19. 24/7 advice and support line
20. Team reward & recognition
21. Free meals on duty
22. Free parking
Ideal Candidate
23. Proven experience in a supervisory or management role within a hospitality environment
24. Strong leadership and problem-solving skills
25. Excellent communication and interpersonal abilities
26. Calm under pressure and thrives in a fast-paced environment
27. Flexible with working hours, including evenings, weekends, and holidays
Hotel
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.
Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.
The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.