Description
:
Essential Responsibilities:
1. Applying analytic techniques to complex information sets to make logical and effectively supported recommendations on cases for reporting. Such investigation decisions are critical to PayPal’s fiduciary responsibility under the Bank Secrecy Act (Anti-Money Laundering rules) to effectively monitor customer’s activities regarding detecting and reporting suspicious activity
2. Assessment of customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts
3. Documenting complex findings in a clear narrative style format, in the manual and automated process case management system and prepare reports to management as required
4. Regularly exercise good judgment and in making decisions or recommendations in relation to multiple complex case investigations
5. While other members of the team have a broad mandate when it comes to investigations, this role is specifically focused on High-Risk and complex.
6. Analysis of trends within the use of Crypto on the PayPal platform to find potential methods of abuse and ensure our detections are working properly.
7. Assessment of customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts
8. Leveraging internal data as well as various open-source research platforms to investigate potentially illicit activities and support investigative decisions
9. Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required
10. Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations
Minimum Qualifications:
11. 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Essential responsibilities
12. Provide financial crime advisory support to FLOD stakeholders on complex customers, products, transactions and initiatives, ensuring risks are clearly articulated and appropriately mitigated in line with policy and risk appetite
13. Lead and contribute to financial crime change and remediation projects (e.g. enhancements to control design, processes, and systems), including requirements definition, impact assessment and implementation support
14. Perform and/or coordinate financial crime risk assessments at customer, product and entity level, incorporating regulatory expectations, typologies and internal risk appetite, and feeding outcomes into governance and decision‑making
15. Draft, review and update financial crime policies and advise on procedural requirements, ensuring they remain current, clear and aligned to applicable regulations
16. Undertake quality assurance and provide second line challenge and oversight of customer onboarding reviews conducted by first line operations teams, reviewing case quality, rationale, and escalation decisions
17. Prepare concise, well‑structured documentation and reports for senior management and governance forums, covering key project updates, clearly summarising items requiring decision, and highlighting insights from ongoing KRI and KPI monitoring
18. Monitor emerging financial crime risks, typologies and regulatory developments, translating them into practical recommendations for control and policy enhancements
19. Build strong relationships with FLOD, Operations, Product, Legal and other stakeholders to promote consistent understanding and application of financial crime requirements and to support effective implementation of change
Essential experience
20. Comfortable working independently across a broad range of subjects, managing multiple priorities, and engaging with diverse stakeholders while maintaining strong attention to detail and sound judgement
21. Demonstrable experience of leading and supporting change activities, including customer remediation, drafting and updating financial crime policies and working with stakeholders to implement them effectively across the business
22. Experience performing quality assurance reviews of customer files, assessing the completeness and accuracy of KYC information, risk assessments and due diligence, and providing clear feedback to improve standards
23. Experience providing financial crime advisory support to first line teams (e.g. on higher‑risk customers, products, or new initiatives) and translating regulatory requirements into practical guidance
24. Experience conducting financial crime risk assessments at customer, product or entity level, and using the outcomes to inform controls, policies or risk appetite decisions
25. Strong analytical skills with the ability to interpret and draw insights from large data sets, MI, KRIs and KPIs to identify themes, issues and opportunities for control improvement
26. Proven ability to produce clear, structured written outputs for senior audiences (e.g. risk papers, committee packs, investigation summaries or remediation updates)
Subsidiary:
PayPal
Travel Percent:
0
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Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Who We Are:
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Commitment to Diversity and Inclusion
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Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
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