Job Title: Chief of Staff (CoS)
Location: Fleet, Hampshire (Hybrid working model that also caters for London/ Other UK bases)
Reports To: Chief Executive Officer (CEO)
Direct Reports: Heads of Departments (People & Culture and South Africa Operations) Organisational alignment of CEO, CTO and CFO functions.
Salary: Competitive + Executive Bonus + Equity Options
Type: Full-Time, Permanent
About CV-Library
CV-Library is one of the UK’s leading online job sites, attracting millions of monthly visitors and powering the job search experience for candidates and recruiters alike. With a commitment to innovation, excellence in service delivery, and data-driven decision-making, we connect employers to top talent through a sophisticated suite of digital tools and services. As we continue our journey of growth and transformation, we are seeking a visionary and execution-focused Chief of Staff to help shape and operationally impact and deliver our strategic future where we ‘help the world to work’.
Role Overview
The Chief of Staff (CoS) serves as a strategic partner and trusted advisor to the CEO and executive leadership team, driving organisational alignment, operational excellence, and cultural cohesion. The CoS ensures that business performance and productivity targets are met, operational processes run smoothly, and the organisation’s culture remains a source of strength.
This role requires a highly organised, analytical, and collaborative leader who can connect strategy with execution, foster high performance across teams, and enable the CEO to focus on the most critical priorities.
Key Responsibilities
Business Performance and Strategic Alignment
* Partner with the CEO to define and track company objectives, KPIs, and OKRs.
* Monitor business performance across functions, identifying trends, risks, and opportunities.
* Lead preparation of executive briefings, board reports, and performance dashboards.
* Drive accountability for results through regular business reviews and follow-ups.
Productivity and Operational Effectiveness
* Oversee the company’s operating rhythm (monthly, quarterly, annual planning cycles).
* Ensure leadership meetings are well-structured, outcomes-focused, and actionable.
* Improve organisational productivity by identifying and removing inefficiencies.
* Establish systems, tools, and processes that streamline execution.
Culture and Leadership Enablement
* Champion company values, ensuring they are embedded in operations and decision-making.
* Act as a culture carrier, supporting leadership in building a cohesive, inclusive, and high-performing environment.
* Serve as a sounding board and coach executives and managers.
Day to day Operational Leadership
* Full oversight and accountability of the People & Culture team, including Recruitment, Learning & Development, Operational and Commercial HR.
* Full oversight and accountability of South Africa Operations, including leadership, general management operational excellence and efficiency.
* Ensure smooth daily operations by coordinating across departments.
* Resolve cross-functional issues and remove blockers to progress.
* Lead or oversee critical special projects and strategic initiatives.
* Manage crisis response and support risk mitigation planning.
Executive Leverage
* Ensure commitments made by the CEO and executive team are tracked and delivered.
* Represent the CEO in meetings where appropriate, ensuring continuity and clarity.
Compliance & Risk Management
* Ensure operational risk is minimised through governance, compliance, and internal controls.
* Stay ahead of regulatory trends and data privacy obligations and advise the business accordingly (e.g., GDPR, ESG).
Success measures
* Business performance targets and KPIs consistently achieved.
* Leadership team and CEO time focused on the highest-value priorities.
* Organisational productivity improvements measured year-on-year such as office collaboration, attendance, meeting effectiveness, engagement, objectives delivery.
* Strong employee engagement (eNPS) scoring and advancement on associated action plans to support culture growth and cultural alignment across office and remote teams.
* Effective and cost effective execution of operational cadence, strategic initiatives, and special projects.
Candidate Profile
Required Experience & Background
* Proven experience in senior leadership and operations.
* Strong track record in business performance management and operational execution.
* Exceptional project management and organisational skills.
* Demonstrated ability to build trust, influence without authority, and drive alignment across functions.
* Experience fostering positive culture and leading change in dynamic environments.
* Excellent communication, presentation, and stakeholder management skills.
* Proven experience of supporting a business through a successful exit or strategic event (e.g. trade sale/private equity investment and m&a).
* Experience scaling operational functions to support a high-growth business.
* Highly commercial with operational excellence mindset in their leadership style
* Deep understanding of data and performance-driven management.
* Inspirational leadership style aligned to the values of CV-Library
Skills & Competencies
* Strategic Thinker: Ability to connect high-level strategy to operational execution.
* Analytical & Data-Driven: Skilled at interpreting complex data and translating into clear actions.
* Influential Leader: Builds alignment and drives accountability without formal authority.
* Operational Excellence: Designs and improves processes that enhance efficiency.
* Cultural Steward: Models organisational values and champions inclusive practices.
* Trusted Partner: Acts as a confidant and advisor to the CEO and leadership team.
Desirable
* Experience in the recruitment, HR tech, or job board industry.