We are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations.
Salary and Benefits:
* A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime
* Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday
* 32 days’ holiday (inclusive of bank holidays)
* Cashback on routine healthcare treatments
* Company pension
* Enhanced Maternity, Paternity and Adoption Pay
* Company Sick Pay
* Employee discount
* On-site free parking
Duties and Responsibilities:
Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews
* Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction
* Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change
* Implement and maintain quality control processes
* Maintain high standards of housekeeping and adherence to 5S principles
* Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams
* Celebrate good performance
* Manage order fulfilment software
* Manage and interpret internal systems and reports
Minimum Skills and Experience Required:
* Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector
* Experience in eCommerce operations is desirable but not essential
* Great attention to detail with the ability to spot issues and resolve them effectively
* Clear communication skills with both colleagues and customers
* A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team
* Great personable skills
* Happy to expand your skills by using new technology and learning new ways of working.
* Proficiency with Microsoft packages