Job Title: Wiltshire Community Outreach Energy Advisor (Household Energy Services)
Location: Field based across Wiltshire
Salary: GBP29,024 per year (pro rata), rising to GBP31, 895 per year (pro rata) upon successful completion of probation period
Job Type: Flexible, Fixed Term Contract (until March 2027)
The Role:
To work on the Warm and Safe Wiltshire project to help Centre for Sustainable Energy (CSE) support the long:term wellbeing of disadvantaged households across Wiltshire, particularly individuals living in fuel poverty, those with health conditions, and communities that are otherwise hard to reach, including Armed Forces and veteran communities.
As part of the Household Energy Services (HES) team, the Wiltshire Community Outreach Energy Advisor will bring experience engaging with different groups, charities, and local authorities.
The post requires excellent customer service skills, personal resilience, and the ability to maintain professional boundaries. The role is primarily field based, delivering face to face energy advice, conducting home visits, and providing presentations to community groups and frontline professionals across Wiltshire. Occasional visits to the Bristol office are required.
Specific responsibilities:
An applicant appointed to the role will be expected to:
* To travel across Wiltshire to arrange and deliver events, workshops, talks and presentations to target support to vulnerable householders.
* To increase awareness of Warm and Safe Wiltshire amongst the Armed Forces community and other community organisations in Wiltshire.
* Develop, maintain and build upon new and existing partnerships with the Armed Forces and community partners.
* To provide face:to:face support for Wiltshire residents with energy:related issues so that they can stay safe, warm and healthy at home.
* To deliver outreach support to Wiltshires Armed Forces community including serving personnel, their families and veterans, for example attending coffee mornings and socials in Garrisons across Salisbury Plain.
* To deliver outreach support to community groups in Wiltshire who are client facing and interact with vulnerable householders daily, for example hosting an advice stand within a local library.
* To identify energy improvements that can be made to residents properties and make appropriate referrals for funded measures where possible.
* Help residents maximise their income and make appropriate referrals to partner organisations for further support (e.g., for benefits advice and social tariffs).
* Deliver home visits for residents with multiple issues, who are unable to access support outside the home or via phone/internet.
* Recognise and refer clients appropriately for energy casework if they have more complex needs (e.g., billing issues, energy debt, supplier complaints).
* To provide project administrative support.
To see a more detailed list of responsibilities please download from our website.
About you:
Essential attributes for this role include:
* O Level or GCSE Maths and English or equivalent
* Previously worked with or volunteered for the Armed Forces.
* Three or more years experience working with different groups including charities, local authorities and public health.
* Experience of designing and delivering public engagement events.
* Experience of taking a lead on the delivery and coordination of project:based activity.
* Ability to respond to vulnerable clients in a respectful and engaging manner.
* Excellent written and verbal communication skills in English, with the ability to engage a wide range of people in an appropriate manner.
* Full, clean UK driving license to travel to meetings, homes, and businesses across the county.
* Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list