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Service Designer (6 Month FTC), Watford, Hertfordshire
Client: Nicholson Glover
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Our client is a national law firm with a local heart. They are more than lawyers and financial experts – they’re people helping others navigate life’s ups and downs.
Recognised among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow’s client experience.
As a Service Designer (6-month FTC), you’ll be the expert driving better client journeys. Using insight and research, you will:
* Lead workshops, map journeys, and identify friction points.
* Transform pain points into plans, blueprints, and tangible improvements.
* Influence teams across Client Experience, Insight, Marketing, and Change.
* Champion the client’s voice at all levels, from senior meetings to frontline services.
* Monitor trends and competitors to keep the firm ahead.
* This role involves strategic, hands-on work. You’ll manage multiple projects, validate ideas with real feedback, and embed meaningful change that clients can feel.
The ideal candidate will have:
Strong experience in service design and a proven record of transforming customer journeys.
Expertise in design thinking, journey mapping, and simplifying complexity.
Experience within the professional services, law, or financial services sectors.
Please note, we are seeking someone who can start immediately or by August at the latest.
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