Client Manager – Amazon OpenDoor
WPP Media is WPP’s AI‑driven media operating unit that brings together media, data, and partnerships to deliver creative personalisation at scale. Powered by WPP Open and Open Intelligence, clients see exactly where, how, and why their media investment is working.
OpenDoor is a unique integration of WPP and Amazon, providing a global client practice focused on accelerating WPP’s impact for Amazon across a range of businesses including Prime Video, XCM, and RMI. The model delivers next‑level productivity through a combination of industry‑leading approaches to People, Platforms, and Process and is guided by Amazon’s 16 Leadership Principles and WPP’s core values of Open, Optimistic and Extraordinary.
About the Role
Full‑time position based in London. The Client Manager will report to XX and manage a team of XX. The role supports WPP’s mission to deliver consistency, delivery excellence and best‑in‑class service for Amazon in every country across its diverse businesses.
Responsibilities
* Manage day‑to‑day requests and work‑streams, from informing the annual strategy to managing ad‑hoc projects, ensuring high‑quality delivery that meets deadlines.
* Work closely with regional planning teams and local market contacts to answer queries, address critical concerns, brief on activities and guide responses.
* Act as primary point of contact for day‑to‑day client communications, building a strong, trusted relationship with key stakeholders.
* Contribute to governance meetings with central clients for multi‑market brands to provide a holistic overview of the business.
* Collaborate with specialist teams internally to coordinate and add value to client work.
* Build rapport across the full regional team and local markets, organize regional and network catch‑ups for process governance, knowledge sharing, best‑practice promotion, and keep teams updated on latest global innovations.
* Develop an understanding of the client’s business, consumer purchase journey and the broader industry sector.
* Foster innovative thinking and ideas focusing on content, digital and technology innovation, and data‑driven insights.
* Ensure accurate and timely delivery of media plans and regional reporting (e.g., campaigns, competitive analysis) and provide analysis and recommendations.
* Oversee end‑to‑end campaign management for centrally activated campaigns – briefing, legal compliance, finance requirements, commercial agreements, reporting, post‑campaign analyses, budget tracking, reconciliation and cross‑company billing where needed.
* Develop client documents, scripts and presentations that are insightful and tell a clear story.
* Keep up to date with industry developments and internal products and processes, and converse effectively with clients and colleagues.
* Oversee the finance billing process: collate POs, track funds, monitor client billing and ensure teams reconcile bookings (if applicable).
* Assist in the development and execution of data‑driven marketing campaigns across multiple Amazon businesses.
* Utilize WPP Open and other cutting‑edge tools to track campaign performance and identify optimisation opportunities.
* Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and outstanding results.
* Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
* Stay abreast of industry trends and best practices, particularly in e‑commerce and digital marketing.
Qualifications
* Strong organisational and project management skills, with the ability to coordinate multiple stakeholders and build strong relationships with clients and colleagues.
* Strong digital and data knowledge, preferably with a strong media activation background (essential for campaigns activated in the regional hub).
* Initiative to immerse oneself in the client’s business and category to challenge thinking or improve ways of working.
* Experience in the entertainment category.
* Multi‑market experience.
Bonus Points
* Familiarity with Amazon’s way of working (e.g. narratives over PowerPoint) and their leadership principles.
* Familiarity with Amazon Ads.
* Understanding of Amazon’s ecosystem.
Benefits and Culture
Our passion for shaping the next era of media is powered by a commitment to be extraordinary, invest in our employees and champion growth and development for every individual. WPP Media provides an inclusive environment built on trust and respect, opportunities for progress, and a comprehensive benefits package that includes competitive medical, group retirement plans, vision and dental insurance, significant paid time off, preferential partner discounts, and employee mental‑health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination.
UK based – requires the right to work in the United Kingdom. The role follows a hybrid approach with office presence approximately four days a week. Accommodations or flexibility can be discussed during the interview process.
For more information on how we process the information you provide, please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy). Only selected candidates will be contacted for an interview.
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