Passionate about providing excellent customer service? Want to work in a very supportive environment? Brook Street are currently recruiting for 30 Customer Service Advisors, Executive Officer level, to work for the Infected Blood Compensation Authority, IBCA, based in Newcastle Upon Tyne. Temporary Public Sector Customer Service Advisor Roles - Executive Officer level - suitable for someone with an excellent telephone manner and empathetic nature and a passion for providing excellent customer service. Job Details: Location: Newcastle - Benton Park View, NE98 1YX Start Date: 13th October and 20th October Duration: 3 Month Temporary Assignment with possible extension Hours: 9am-5pm, Monday-Friday (37 hours per week) Job Type: Office based Pay Rate: £15.86 Parking: Available on site Temporary contract for 3 months with the possibility of extension. Start dates 13th and 20th October only. £15.86/hr - 37hrs/week Job Description: Providing excellent customer service when handling enquiries Administrative duties - guiding people online and updating records First point of contact for IBAC - guiding through the registration process for their intent to claim compensation Listening empathetically and actively Balancing professionalism and compassion You'll be supported with wellbeing resources and a strong team culture. You will have access to: On-site wellbeing room Floor walkers Supportive c...