Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assisting services to complete maturity assessments and track transformation progress.
Qualifications
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Guidance and equality information
We are committed to a diverse and inclusive workforce and welcome flexible working patterns for all vacancies, including job share. Please include any information regarding your preferred working arrangements on your application. We have a Guaranteed Interview Policy to support those with a disability who are seeking employment and guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency is a Non-Departmental Public Body sponsored by Defra. We align with Civil Service guidance on the use of artificial intelligence and ensure all examples and statements provided are truthful and from your own experience. If you are unsure of your status, please contact your HR team.
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