Salary: £50,000 - 75,000 per year Requirements: Proven experience in service design and process improvement Ability to create service blueprints, customer journeys, and process maps Confident in hosting workshops and translating complex problems into optimisation opportunities Strong analytical skills with the ability to interpret customer and operational data, identify trends, and recommend actionable solutions Knowledge of financial crime and payments in B2C retail banking (preferred) Experience with tools such as Miro, Jira, Confluence, and Figma (preferred) Responsibilities: Map current-state customer and operational journeys across financial crime and payments services, identifying pain points, failure areas, and opportunities for improvement. Design future-state journeys, service blueprints, and workflow models that reduce friction, enhance effectiveness, and embed financial-crime controls. Gather and analyse operational data, customer feedback, and FinCrime metrics to identify root causes and service performance gaps. Collaborate with the Product Manager to translate service designs into feature requirements and acceptance criteria. Partner with Engineering, UX, and Operations teams to implement improvements and ensure end-to-end service coherence. Technologies: Confluence Figma JIRA Product Manager UX UI Design More: We are a growing company based in Manchester seeking a talented Service Designer to join our team, focusing on Financial Crime and Payments. This role offers the chance to shape end-to-end customer and operational journeys, improve service effectiveness, and embed strong financial-crime controls across our services. We provide 25 days of holidays including your birthday off and wellness days, along with hybrid working options, and excellent career progression opportunities. If you are passionate about designing seamless, efficient, and secure customer experiences in the financial sector, we want to hear from you! last updated 13 week of 2026