Ticketing Consultant
Destination Sport Travel
This is a hybrid role based in our Manchester, UK office with some flexibility for homeworking, so you must live within a commutable distance.
As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as our Ticketing Consultant you will join our established Sports Groups department where you’ll play a key part in groups ticketing by assisting with manual fare builds, reissues, and invoicing. You’ll be required to manage queues within our GDS systems, process air tickets, reissues, and refunds, necessary admin duties and monitoring mailboxes. A key factor within this role will be strong attention to detail, ability to read and understand contracts and ticket instructions with drive and willingness to deliver a high standard of work.
No two days are the same in our sports travel team, but on a typical day you will:
1. Process air BSP tickets and issue EMD/MCO’s for ancillaries in line with SLA’s
2. Process quotes and reissues, both automatically and manually, in a timely and accurate manner
3. Manage involuntary flight schedule changes that cannot be automated
4. Ensure accuracy in accordance with airline rules and regulations
5. Accurately process data and issue invoices
6. Support any commercial agreements in place through Air Fares Unit
7. Liaise with airlines when required
8. Ensure that communication channels are well established and maintained (internal & external)
9. Monitor team inboxes and prioritise tasks
10. Always portray a professional and knowledgeable manner
11. Continually strive to improve standards to meet and exceed objectives
12. Ensure all work is handled in line with current GDPR regulations
To be successful within this role, our ideal candidate will:
1. Have strong knowledge and experience with Galileo, however other GDS’s will be considered if paired with strong understanding of fares & ticketing
2. Have previous experience within the sport travel industry (Not essential but highly desirable)
3. Be highly attentive to details with a firm focus on ownership and accountability
4. Demonstrate a high level of accuracy and ability to follow complex instructions
5. Be able to work with different systems and liaise with airlines
6. Have knowledge of BSPlink is desirable.
7. Demonstrate outstanding communication skills both written & verbal
8. Be passionate & eager to learn from the wider team
9. Demonstrate outstanding customer service skills
10. Be able to think logically and consider all relevant aspects with strong analytical skills
11. Be able to pass on knowledge and skills to others through effective training
12. Demonstrate excellent organisational and time-management skills with the ability to multi-task and work with own initiative
13. Have a passion for problem solving with strong Investigative skills and a desire to find solutions
14. Be highly motivated with ability to work in a challenging, fast-paced, and dynamic environment
So if you are looking for your next challenge, please get in touch we'd love to hear from you!
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