Technical Services Manager page is loaded## Technical Services Managerremote type: Onsitelocations: Atlas House: Biggleswadetime type: Full timeposted on: Posted 2 Days Agojob requisition id: R - 357Primary Location :BIGGLESWADEAt Solina, our community of close to 5,000 people share a **passion for food** and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With **sustainability at the heart** of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, **we make food matter for people and the planet**. If you're ready for a new adventure in a dynamic, expanding, passionate, international company, **join us** !## **Purpose of the Role**The Technical Services Manager is responsible for managing customer-facing technical support, ensuring the delivery of accurate product information, specifications, and documentation to meet customer and regulatory requirements. This role bridges commercial, R&D, and operations teams to provide technical assurance, drive system improvements, and maintain excellence in technical data integrity.## Key Responsibilities**Customer Technical Support*** Act as the primary technical contact for customers, managing technical queries, documentation requests, and specification approvals.* Ensure all customer technical requirements, including questionnaires, specifications, and audits, are completed accurately and on time.* Provide technical support to commercial and NPD teams during product launches, trials, and customer visits.**Product & Data Management*** Own and maintain product technical data, including specifications, nutritional, allergen, and labelling information.* Manage the technical database and document control systems to ensure version accuracy and accessibility.* Coordinate internal reviews of product specifications and ensure compliance with both internal standards and customer expectations.**Regulatory & Compliance Support*** Interpret and apply relevant food legislation and customer standards in technical documentation.* Support regulatory updates by ensuring product information aligns with latest requirements.* Collaborate with the Supplier Assurance team to ensure ingredient compliance and traceability.**Continuous Improvement*** Drive automation and standardisation in technical service processes and document management.* Identify opportunities to enhance technical support efficiency and accuracy.* Develop and deliver technical training to internal stakeholders to strengthen knowledge across teams.**Qualifications & Experience*** Degree in Food Science, Food Technology, or related field.* Minimum 5 years’ experience in a technical services or specifications management role within the food industry.* Excellent understanding of food labelling, legislation, and retailer codes of practice.* Proficient in technical systems and databases (e.g. SpecPage, Hamilton Grant, or similar).* Strong attention to detail, communication, and project management skills.**Key Interfaces*** Internal: R&D, Quality Assurance, Regulatory, Commercial, Operations.* External: Customers, Third-Party Auditors, and Certification Bodies.## BenefitsCompetitive benefit package## ***We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment***Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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