Fancy joining the UK’s number one Wine Specialist?
Majestic Wine in Cardiff & Cardiff Bay are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that is revolutionising retail!
The Role
As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service and leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager, setting you up for future success.
* Type: Permanent Contract
* Commitment: 44 hours per week (includes weekend shifts)
* Location Flexibility: You must be willing and flexible to travel and support surrounding stores as needed, and be able to work across both our Cardiff & Cardiff Bay stores.
Key Criteria
* Driving Requirement: Operating a company van is a core part of this role. Applicants must be fully confident and comfortable driving larger vehicles.
* License Restrictions: A full UK manual driver’s license held for a minimum of 12 months is strictly required.
* Availability: Full flexibility to work weekends is essential.
Key Responsibilities
* Drive store performance by maximising sales opportunities and optimising KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
* Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
* Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
* Sell the story, not the discount, by demonstrating passion for product with in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of the store, both internally and externally.
* Involve yourself in all operational tasks to establish a thorough understanding of the day‑to‑day operations of running a Majestic Wine store, from delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
* Continuously identify opportunities to make improvements which will optimise the operational running of the store.
* Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
* Take ownership of your own development, utilising the support and resources available.
* Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
* Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
* Ability to deliver exceptional customer experience and service to every single customer.
* Ability to prioritise and strategically problem‑solve in high‑pressure environments.
* Self‑motivated, able to thrive when working alone and as part of a team.
* Can‑do attitude with a passion for seeing problems through to solutions.
* Adaptable and resilient to meet the ever‑changing demands of the business.
* Excellent communication and time‑management skills.
* Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
* Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
What Is In It For You
* Competitive salary and performance bonus
* Up to 20% staff discount
* Career development opportunities – we are passionate about nurturing internal talent and offering career progression supported by excellent in‑house training schemes
* Fantastic incentives that take you around the world to explore our different vineyards
* A contributory Company Pension Plan
* Life Assurance (worth 2 times your annual salary)
* Uniform provided
* 29 days holiday, including public and bank holidays
* Plus invites to wine tasting events
* Access to the Retail Trust, which includes instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, discounts of up to 30%, and access to free counselling and support phone line
* Company maternity, paternity and adoption leave after 26 weeks
* Long‑service rewards
* Full training in the first 3 months with continued support throughout your career with Majestic Wine
* Company sick pay scheme
Who are we?
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
We look forward to receiving your application! Together we are Majestic!
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