Overview
The Forces Employment Charity offer a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. Job Role: The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre functions for the programme. This position is full-time, 35 hours per week with a salary of £23,100. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team leader and Support Centre Manager.
Responsibilities
* Make first contact with Veterans referred within 2 working days and complete initial registration
* Upload client information to case management system
* Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
* Support co-ordinator to engage with the veteran after initial assessment
* Support Veterans to obtain proof of Service and sign required consent forms
* Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system
Qualifications / Requirements
* Experience of delivering high quality support and advising individuals with written and telephone communication.
* Experience of business administration, including the use of databases and customer management systems to accurately record data.
* Must be a resident in the UK for over 5 years.
* Must undertake Non-Police Personnel Vetting Level 2 and an Enhanced DBS clearance.
#J-18808-Ljbffr