We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.
What You’ll Be Doing
* Consistently deliver great service and role model this throughout the store team.
* Create a diverse and inclusive environment where all your store team feel valued.
* Create a wellbeing culture in store by being a direct line of communication for the store team.
* Confidently duty manage in all areas of the store operation including product and operations.
* Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
* Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use to drive actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
You'll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* And most importantly love our products as much as we do so we create the best possible customer journey!
Things To Consider
* Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands.
* Reporting: Ability to analyse customer feedback and sales data to drive improvements.
* Managing People: Strong emotional intelligence is essential when leading a diverse team.
* Hands-On Role: Role involves hands-on product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
* Weekend Work: You may work on weekends, public holidays, and during key seasonal periods.
* Deadlines: Strong time management skills for balancing responsibilities and meeting deadlines.
* Leading a Team: Ability to foster a positive team culture and an enjoyable work environment.
This Is For You
We’re a much-loved brand with an exciting future. Our Islanders are a diverse group of bright, talented people who love working together and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What We Can Offer You
* 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
* 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more.
* 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products; we work with Retail Trust for additional support.
* 🤎 Family support including enhanced maternity, paternity, adoption & fertility treatment; support from Retail Trust.
* 💕 Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
* 🎓 Progression focus across Retail & Head Office with on-the-job training and qualifications.
* 💰 Generous bonus scheme & private pension plan.
* 😎 28 days (UK) / 30 days (ROI) paid holiday, with option to buy additional holiday.
Keeping You Safe
At River Island we are committed to safeguarding all employees. We promote British Values and uphold equality of opportunity; flexible working requests will be considered unless operational requirements prevent otherwise.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Retail
Industries: Retail Apparel and Fashion
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