Overview
Role: Salesforce Administrator within Sanctuary Group, in the Business Applications Team, Technology Department.
Location: Worcester
Salary: £40,850 - £43,000 per year
Hours: 35 hours per week – Monday to Friday
The Salesforce Administrator will be the go-to expert for all things Salesforce, ensuring the platform runs smoothly, meets business needs, and evolves with our growth. This role focuses on optimizing CRM systems, improving user experience, and driving business efficiency through smart configuration and data management.
Responsibilities
* Configure Salesforce objects, fields, workflows, validation rules, and page layouts
* Build custom dashboards and reports to meet business requirements
* Provide 3rd line support for Salesforce-related issues
* Collaborate with stakeholders to resolve system bugs and performance issues
* Maintain documentation for system configurations, processes, and user guides
* Ensure compliance with data protection and governance policies
* Stay current with Salesforce releases and recommend new features
* Identify opportunities to improve system efficiency and user experience
Qualifications
* Proven experience in Salesforce Administration
* Experience analyzing, diagnosing, and resolving technical issues
* Experience with automation tools (e.g., Flow, Process Builder)
* Experience managing and deploying Salesforce changes through IDEs, GIT, and code repositories
* Experience working with 3rd party support organizations
Benefits and What We Offer
* 25 days annual leave (rising to 30 days) plus public holidays
* A pension scheme with employer contributions
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Online rewards and wellbeing platform with exclusive discounts
* Employee Networks supporting inclusion
Employment details
* Employment type: Full-time
* Job function: Information Technology
* Industries: Non-profit Organizations
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