Overview
Senior Client Services Manager (251651)
Salary £28,174 to £30,804 per annum plus on call shift payment of £14.30 per session
Permanent, Full Time (37.5 hpw)
Redcar and Saltburn
Home, a place where you belong
Looking for a role where you can make a real difference every day? Lead with purpose across our supported accommodation services; Queen Street, Pearl Street and our community model, where you’ll inspire teams, support residents to thrive, and be welcomed by colleagues who make you feel at home.
This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly cares.
What’s in it for you?
34 days leave, (including bank holidays and a “me day”)
800+ discounts on shops, holidays, days out, tech and more
Paid time off for volunteering
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.
What you’ll do
* Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes.
* Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards.
* Oversee health and safety checks, risk assessments, and accurate service records.
* Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners.
* Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover.
* Use technology confidently for planning, training, record-keeping, and team collaboration.
* You’ll be part of a supportive team that’s passionate about helping people thrive. We’ll invest in your development through our Grow Our Own programme, and you’ll have the chance to shape services that really matter. Be part of one of the UK’s top 10 Great Places to Work!
You have
* Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values.
* A deep understanding of customer circumstances and a passion for advocacy.
* Experience of managing supported or care environments; experience in housing management is desirable
* Experience in people management, including managing multiple services and/or managers.
* On call shift payment of £14.30 per session.
* You’ll work Monday to Friday. A flexible pattern can be discussed at interview.
* We work between the hours of 9:00 to 17:00.
* On the job mileage? We’ve got you covered.
* You need an Enhanced with barring list DBS check that we pay for.
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